Greater Austin Comic Con 2023

The current safety guidelines and protocols in place at H-E-B Center at Cedar Park include (updated 4/19/22):

• FACE COVERINGS RECOMMENDED - H-E-B Center encourages patrons to wear a mask when attending one of our events but masks are not mandatory for entry. Please note that this policy may be adjusted on a show-by-show basis as dictated by artist or tour policy. Thank you for your cooperation in helping our community stay safe during the COVID-19 pandemic. 
• WASH HANDS / HAND SANITIZING STATIONS - Hand sanitizing stations are located throughout the arena. Guests are encouraged to wash hands for 20 seconds or use a hand sanitizing station often.
• CONSTANT CLEANING - All high touch areas throughout the venue are disinfected multiple times during events and the arena bowl is deep cleaned between events.
• EMPLOYEE HEALTH SCREENINGS - All employees receive contactless temperature checks prior to entering the venue each day and testing as needed.
• SOCIAL DISTANCING ENCOURAGED WHERE POSSIBLE
• PARKING
  • Cash is no longer accepted;  only credit card payment accepted or purchase mobile parking ticket in advance at ticketmaster.com.
• BOX OFFICE
  • Contactless Payment - Cash is no longer accepted and signatures have been waived.
  • Mobile tickets - all tickets purchased at the box office will be delivered via SMS (text message).
  • No will call
• SECURITY & ENTRY/EXIT POINTS
  • Expanded entry points for social distancing.
  • Guests required to use clear bags or avoid bringing bags if possible to reduce contact with personal items during security checks. BAG POLICY
• CONCESSIONS
  • Cash is no longer accepted.
  • Standard health & safety practices currently in place.

EXCEPTIONS FOR COMIC CON:

Professional Cameras are allowed for this event (no tripods)
Costume props are allowed, but are subject to security screening 

Attendees with costume props must enter through EAST MAIN ENTRANCE ONLY

Masks permitted, but must be removed during security screening
Re-entry permitted
 

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It is H-E-B Center policy that every person entering the building must go through a security screening process. Please arrive early to allow for this process.

H-E-B Center enforces a NO re-entry policy. Once you exit the building, you will not be allowed back into the building.

CASHLESS VENUE

All major credit/debit card and Apple Pay are accepted in the venue. Please note, Apple Pay is currently not accepted at the box office or in the parking lots.
 

BAG POLICY

Click to enlarge image.

• All bags entering H-E-B Center will be searched.
• Clear bags cannot be any larger than 16" x 8" x 16"
  • Clear bags cannot have any colored tinting or obstructive patterns.
• Non-clear bags cannot be any larger than 4.5" x 6.5."

Exceptions may be made for diaper bags (with child present) or bags required for medical purposes.

 

Prohibited Items 
 

• Clear bags cannot be any larger than 16" x 8" x 16".
• Non-clear bags cannot be any larger than 4.5" x 6.5." 
  • Exceptions may be made for diaper bags (with child present) or bags required for medical purpose
• Drones
• Weapons of any kind (guns, knives, Tasers, mace, or glass)
• Umbrellas larger than 12" or tents that can block the view of other guests
• Air horns or noise makers
• Confetti or streamers
• Signs or banners larger than 22" x 28" in size
• Video recording devices (i.e. GoPro), long lens professional cameras, tri-pods, (approved and credentialed media excluded)
• Explosives or explosive devices, including, but not limited to fireworks, poppers and cap guns. 

See complete list of prohibited items. 

Parking

H-E-B Center at Cedar Park features more than 2,600 parking spaces on its property, including parking for patrons with disabilities located in Lots B, F, G. Prices for parking vary by event and parking is CREDIT CARD ONLY. Parking is available for a discount rate when purchased in advance, which can be found below and at Ticketmaster.com for most events. 

Day-Of-Event / On-Site Parking Rates:
$8 - General Lot*
Premium Circle Lot Available for Ride Share and Pick-up/Drop-Off
*Discount applies when purchased in advance.

VETERAN PARKING: H-E-B Center offers complimentary parking to disabled veterans and Purple Heart recipients with valid vehicle plates. Please notify the parking attendant upon arrival at the facility.

DIRECTIONS & PARKING MAP

Discount Parking Passes Available when Purchased in Advance: