The following represents a compilation of our most frequently asked questions. If your questions do not appear below, please submit your question via email to [email protected], or check our A to Z guide for additional venue information.
Where is Cedar Park Center located?
Cedar Park Center is located at 2100 Avenue of the Stars, Cedar Park, TX 78613. Please see the Directions and Parking portion of our website for more detailed information on driving directions to the venue.
What are the hours of operation for Cedar Park Center?
Cedar Park Center's administrative offices are open Monday through Friday from 8:30am to 5:30pm. If you have specific questions please contact us at 512-600-5000.
CLICK HERE for box office hours of operation.
Can I bring food or drink into the arena?
Outside food and beverages of any kind may not be brought into Cedar Park Center.
What time do doors open for each event?
For most events, doors open 60 minutes prior to the event start time. This may vary by event. For specific information, please contact Cedar Park Center at 512-600-5000.
Are cameras allowed at H-E-B Center at Cedar Park for events?
Video cameras are not allowed in H-E-B Center at Cedar Park, including but not limited to GoPros. Tripods and camera stands are not permitted inside the venue. H-E-B Center at Cedar Park management reserves the right to ask the patron to take the camera back to their car should the camera, or the process of using the camera, obscure, block or interfere with another patron during an event.
The use of "non-professional" (i.e. detachable lenses etc.) still cameras during concerts and other events hosted at the venue, will be determined on an event-by-event basis. Please contact H-E-B Center at Cedar Park at 512-600-5000 with any event specific questions.
Camera Policy at Texas Stars Games
Still photo cameras are now acceptable under the below conditions: 1) Any camera stand of any size or dimension will not be allowed inside the H-E-B Center at Cedar Park unless they are approved media with proper credentials. 2) H-E-B Center at Cedar Park management reserves the right to ask the patron to take the camera back to their car should the camera, or the process of using the camera, obscure, block or interfere with another patron during the game. 3) Permitted photographs and similar recordings may be used for personal viewing only. Any other use, distribution, or commercial use, including use for portfolio purposes, is prohibited. Fans may not distribute any copyrighted game information or protected likenesses without proper permission.
Camera Policy at Austin Spurs Games
The use of "non-professional" (i.e. detachable lenses etc.) are permitted under the following conditions:
1. The camera lens may not be larger than 5 inches, fully extended.
2. Any camera stand of any size or dimension will not be allowed inside H-E-B Center at Cedar Park except for approved media with proper credentials.
3. H-E-B Center at Cedar Park management reserves the right to ask guests to take the camera back to their car should the camera, or the process of using the camera, obscure, block, or interfere with another guest during the game.
4. Permitted photographs and similar recordings may be used for personal viewing only. Any other use, distribution, or commercial use, including use for portfolio purposes, is prohibited. Fans may not distribute any copyrighted game information or protected likenesses without proper permission.
Video recorders are not permitted in H-E-B Center at Cedar Park during Austin Spurs games.
Where is the lost and found located at Cedar Park Center?
During an event, lost and found is located at the Guest Services desk behind Section 121.
If I attended an event at Cedar Park Center and think I lost something, who should I contact?
Inquires about lost items can be made by calling 512-600-5000 the following business day. Messages left at this extension will be returned by a member of the Cedar Park Center team.
What security measures do you take to ensure guest safety?
Cedar Park Center staffs both in-house private security and off-duty Cedar Park police officers to provide security before, during and after events. Depending on the current Homeland Security National Threat Advisory, Cedar Park Center will base event security upon that level along with the performer’s security requests.
Can I smoke at Cedar Park Center?
Yes, there are several designated areas at Cedar Park center for smoking that include: the outside patio of Stars Bar, outside of Coca-Cola Plaza and HEB Plaza on the main level, and on the balconies in the northwest and southwest corners of the suite level.
Once I enter Cedar Park Center, am I allowed to exit and re-enter using the same ticket?
Cedar Park Center enforces a re-entry policy, meaning that guests that exit the building must have their ticket scanned out and re-present the ticket for re-entry.
Are there any items that are prohibited from Cedar Park Center?
Cedar Park Center has a select number of prohibited items that cannot enter the venue. These items include but are not limited to: weapons, laser pens, air horns, noisemakers, laptop computers, wrapped gifts, oversized bags, confetti, streamers, outside food and beverage, cans, bottles, alcohol and coolers.
Does Cedar Park Center have wi-fi available during events?
Yes, Cedar Park Center has free public wi-fi available during events. To get more information on this free service, please visit the Guest Services Desk behind Section 121.
How do I obtain a backstage pass for an upcoming event?
Backstage passes are not available for sale and are usually only provided by artist management or fan clubs to select recipients. Cedar Park Center personnel cannot provide or sell backstage passes and are prohibited from providing any tour personnel information.
What food vendors are found at Cedar Park Center?
Cedar Park Center, in conjunction with RS3, provide a wide variety of concession options.
How cold is it inside Cedar Park Center and what should I wear for a hockey game?
During hockey games, a building temperature of 64 degrees (F) is maintained to keep a suitable ice surface for play. For other events where the ice is covered with an insulated sub-floor, building temperature is usually 68-72 degrees. Many hockey fans have found the best manner of dress to be layered clothing to allow for easy adjustment in personal temperature.
Are wheelchairs or wheelchair escorts available to guests attending an event at Cedar Park Center?
Cedar Park Center offers wheelchair service for guests who may need assistance to and from entrances and/or seats. Please contact a Guest Services representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member.
Does Cedar Park Center have ATMs?
Plains Capital Bank ATMs are located behind Sections 122 and 102 on the main concourse.
Where can I find the general contest rules for contests hosted by Cedar Park Center?
*Unless specified otherwise.
Can I host a business meeting or special event at Cedar Park Center?
Corporate and private events are available for small groups to over 8,000 guests. Catering and event planning services are also available. Please contact the Cedar Park Center event booking department by email at [email protected] for more information.
Is there a charge for parking?
Yes, there is a cash only parking charge for all Cedar Park Center events. For specific parking price information please visit the Events and Tickets page of our website for event specific information.
Where is your handicap parking?
Accessible parking spaces are located in Lot B, F, G, and valet on Cedar Park Center property. Vehicles legally displaying disabled license plates or window cards are permitted to park in these designated spaces.
Where is the designated drop-off area?
The designated drop-off area for guests is located off of 183A in our valet lot on the east side of Cedar Park Center.
What are the Box Office hours of operation?
Cedar Park Center Box Office Hours:
Monday - Friday 10:00am - 6:00pm
Saturday (Non-Event Day) Noon - 3:00pm
Saturday (Event Day) Noon - Beginning of Event
Sunday (Non-Event Day) Closed
Sunday (Event Day) Box office will open two hours prior to the event time.
*Please note the Box Office will be closed December 24 & 25, 2013 and January 1, 2014
What age does my child have to be to require a ticket?
For most events, including Texas Stars and Austin Spurs home games, children under two years of age may enter Cedar Park Center free of charge, providing he/she sits on the lap of a parent or guardian. Guests two and older must have a valid ticket to enter Cedar Park Center. For specific event information please contact Cedar Park Center at 512-600-5000.
What and where is Will Call?
Will Call is located on the northeast corner of Cedar Park Center at the Box Office. If you purchase your tickets close to the date of the show or choose Will Call as your delivery option via Ticketmaster, your tickets will be available at the box office for you to pick up rather than mailing them. You will need valid identification to pick up the ticket.
I am planning on bringing a large group to Cedar Park Center. Are there group discounts available?
Some shows and events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show by show basis. If you are interested in a specific show, please visit the Group Sales and Special Offers page of our website for more information including a listing of all shows with group discounts.
Can you email information to me regarding upcoming Cedar Park Center events?
Yes, Cedar Park Center will send out email notification from time to time including information about upcoming shows and special offers. Please visit the Connect With Us page of our website for more information on how to receive email notification about upcoming events. We also encourage you to "Like" Cedar Park Center on Facebook for event information and special offers.
Are tickets purchased through third party websites valid?
Ticketmaster is the only authorized ticket-selling agent of Cedar Park Center. Cedar Park Center cannot be responsible for the authenticity of tickets obtained through other sources and will not honor counterfeit and other invalid tickets.