VENUE SHIELD
COVID-19 Safety Precautions


All events at H-E-B Center at Cedar Park will include activation of ASM Global’s “Venue Shield”– an advanced environmental hygiene protocol that will also be deployed in more than 325 ASM facilities around the world. ASM Global, which manages H-E-B Center at Cedar Park, is the world’s leading venue management and services company. Venue Shield reduces physical touch points, increases venue sanitization and cleanliness, and provides various health monitoring guidelines and services.

The safety guidelines and protocols in place at H-E-B Center at Cedar Park include:

  • FACE COVERINGS RECOMMENDED* - (Updated October 16, 2021) H-E-B Center encourages patrons to wear a mask when attending one of our events but masks are not mandatory for entry. *Please note that this policy may be adjusted on a show-by-show basis as dictated by artist or tour policy (visit individual event page for specific details). Thank you for your cooperation in helping our community stay safe during the COVID-19 pandemic. Masks are required for all employees until further notice.
  • WASH HANDS / HAND SANITIZING STATIONS - Fifty (50) hand sanitizing stations have been added throughout the arena. Guests are encouraged to wash hands for 20 seconds or use a hand sanitizing station often.
  • CONSTANT CLEANING - All high touch areas throughout the venue are disinfected multiple times during events and the arena bowl is deep cleaned between events.
  • EMPLOYEE HEALTH SCREENINGS - All employees receive contactless temperature checks prior to entering the venue each day and testing as needed.
  • SOCIAL DISTANCING ENCOURAGED WHERE POSSIBLE
    • Floor markers installed at all line queues (main entrances, box office, concessions, restrooms, merchandise).
    • Limited capacity in elevators to one party or family at a time.
    • Limited capacity in restrooms at one time.
  • PARKING
    • All staff is required to wear masks
    • Cash is no longer accepted;  only credit card payment accepted or purchase mobile parking ticket in advance at ticketmaster.com.
    • Valet is suspended until further notice.
  • BOX OFFICE
    • Contactless Payment - Cash is no longer accepted and signatures have been waived.
    • Mobile Tickets - All tickets purchased at the box office are digital tickets that can be managed/transfered to another guest from your phone. 
    • No will call
  • SECURITY & ENTRY/EXIT POINTS
    • Expanded entry points for social distancing.
    • Staggered entry times for guests.
    • Guests encouraged to use clear bags or avoid bringing bags if possible to reduce contact with personal items during security checks.
  • CONCESSIONS
    • All staff is required to wear face masks and gloves
    • Cash is no longer accepted.
    • All shared condiment & utensil stations have been removed and replaced with single use condiment packets and pre-packaged utensils kept behind the concession stand counters.
    • Lids will be used on all beverages including soft drinks and draft beers.
    • More pre-packaged foods will be offered.
    • Water fountains turned off until further notice.